Terms and Conditions – Swimming lessons with Canyon Aqualife Swimming This page details the important notes which relate to the swimming lessons offered at several different venues by the swim club “Canyon Aqualife Swimming.” By booking or attending a swimming lesson and/or course with Canyon Aqualife Swimming, you automatically accept these terms and conditions, and they are a part of the contract between you and the club. Please ensure you follow the general swimming pool rules and/or any facility specific rules. We reserve the right to vary these terms and conditions at any time. All customers are expected to abide by the terms and conditions laid out below. In the unlikely event of failing to do so, a customer may be requested not to continue lessons with Canyon Aqualife Swimming. As a business, we are within our right to cancel the registration, when individuals demand changes to policies for their comfort, disrupt operations, pose a safety risk, or negatively impact the experience of other customers. A refund will not be eligible under these circumstances. Please read carefully before booking/starting your lessons and/or course. 1.Organizing Swimming club: “Canyon Aqualife Swimming” is licensed with the City of Edmonton. “Canyon Aqualife Swimming” has a tax Business Identification Number with the CRA. 2.Risk and Health: All students are obliged to fill out the registration form, disclosing any health conditions/information which may concern and/or affect the swimming lesson and/or course. All relevant historical background information needs to be mentioned while enrolling. Attendance at the swimming lesson and/or course is at your own risk. Canyon Aqualife Swimming must be in possession of at least one phone number in case of an accident/incident. 3.Safety and General Rules: Swimmers are responsible for their own safety, actions, and behavior on any part of the swimming pool property, including the changing area. Please do not change children on deck. Outdoor shoes must be removed prior to entering the poolside/pool deck or overshoes must be worn if one has one. Safety for all is of paramount concern to us and we have the right to remove anyone on, in, or around the pool who gives us any concern whatsoever regarding safety. Swimmers must not run, act inappropriately or participate in horseplay within the pool vicinity. We shall not be responsible for any injury/accident caused as a result of you and/or other students disobeying these rules. Canyon Aqualife Swimming does not accept any liability for sickness, personal injury, or death of any participants unless directly caused by the proven negligence of the club or its employees. Organizers providing the facility and their servants are under no liability whatsoever in respect to personal injuries, loss, or damage to property whilst attending any Canyon Aqualife Swimming lesson and/or course. It's essential to note that class begins promptly at the scheduled time, not when the student arrives. We must clarify that makeup classes due to lateness or personal reasons are not typically available. We understand that unforeseen circumstances may arise, but our policies are in place to ensure the smooth operation of our classes for the benefit of all students. 4.Reference Swimming Education: Canyon Aqualife Swimming follows the swimming guidelines as set by ‘SwimAmerica’ to build up the lessons. Canyon Aqualife Swimming is allied to hand out ‘SwimAmerica’ certificates and is internationally acknowledged by the ASCA. 5.Student Registration and Rules: While enrolling you allow and authorize Canyon Aqualife Swimming to invoice you for registration fees, station fees and receive payments. You are not registered by merely sending registration form. The student is registered once the payment is received. These payments will remain unchanged regardless of your attendance. After each station ends, an invoice will be generated on the same day that the station ends, and it is due on receipt. If the invoice is not paid, it will be deemed that the student is not continuing in our program and the registration will be cancelled. The spot will become available for others on the waiting list. Should registration be canceled at any point due to non-payment or failure to comply with our policies, the student will not be permitted to re-register in our program, unless there are exceptional circumstances. 6. Swim Gear Fee: We do not charge students for swimwear; however, if a student withdraws from the program within the initial 10 lessons, you must remit a fee of $90 per student, as the swim gear is integral to the entire duration of the program. 7. Class: Our class size does not exceed 5 students with the exception of when there are siblings, whom we don't separate. The student’s registration will remain in effect until Canyon Aqualife Swimming is notified in writing at least one month in advance of their cancellation. All students will receive a cap, goggles, and a swimsuit after signing the Canyon Aqualife Swimming’s registration form and upon payment of the registration fee and Station 1 fees. This is the only acceptable swimwear for students in the SwimAmerica program and must be worn during all classes, including the cap. You can put prescription in our goggles, but personal goggles are not allowed. This swim attire is provided for the duration of the SwimAmerica program, and no new attire will be provided for free. If you lose within 15 classes, no new gear will be available for purchase. In accordance with our policy, swim gear is provided for the entirety of the program; however, should a participant choose to discontinue and later rejoin, they will be required to cover the cost of swim gear as well as the registration fee upon rejoining for the second time. No new swim cap will be provided if you lose or damage it within 3 months. We are not liable for any bodily changes during long periods of break from the program, hence requiring new swimwear. This swimwear is not to be worn to other pools for the sake of recreation, it is solely meant for our program. We are not responsible for any loss or damages that may arise if our gear is taken elsewhere. 8. Swimwear Policy Disclaimer - Please be advised that our facility is privately owned and operated. As such, we maintain a strict policy regarding swimwear to ensure a consistent experience for all our guests. Unfortunately, we are unable to make exceptions to our swimwear policy for religious or other personal reasons. We understand that this policy may not accommodate everyone's needs, and we encourage you to seek alternative venues that may better suit your requirements. Thank you for your understanding and cooperation. *Every swimmer must shower before entering the pool and are not permitted to run on the deck. Parents may email our club with questions, as Coach cannot answer questions at the pool. **Please note that make-up classes will not be offered if we are not notified of your absence in advance or if notification is provided on the day of the class. All absences must be communicated via email; phone calls and text messages will not be accepted. Students who receive a discount at the time of registration or after completing a program will not be eligible for make-up classes. If a student is unable to attend a class, they must notify administration via email only and phone calls regarding absence will not be accepted. 9. Cancellation and Rescheduled Lessons: We always try to be as flexible as possible within our operational constraints. The swimmer can request to change the lesson time, day, or pool by email. We will endeavor to accommodate each request, subject to a space being available. Cancelling or rescheduling a lesson by phone or verbally is not possible. Lessons cancelled within 8 hours will be charged. Canyon Aqualife Swimming does not have the possibility to reschedule the lesson with such a short notice seeing that payments for renting the pool and the instructors are already made. This is the only way we can offer the highest level of instruction in small groups. Most importantly, we are a learning institution that does not revolve around anyone's personal life and if you miss a class for personal reasons (like travel, weddings, parties, vacations, etc.) a make-up class will not be provided. If a student misses a class during the billing cycle, the missed class will not be extended beyond the cycle date. Instead, it will be converted to a makeup class in the following billing cycle, provided the reason for the absence is deemed valid. However, if the invoice is not paid and the student is withdrawn from the program, the makeup class is forfeited. If you are not registered in the program, you will not get a make-up class if registration is cancelled. A student's limit for receiving makeup classes should not exceed 10 makeup sessions in the program. Students who receive a discount at the time of registration or after completing a program will not be provided make-up classes. Students may miss a class, but not the lesson, as Coach will always start from where the student left off before their absence. Students are unable to transfer classes between individuals for any reason. Classes will be forfeited otherwise. 10.Lesson Cancellation by Management or Changes: We will make every effort not to cancel a lesson, but the management has the right to alter the time of a lesson and/or course, when necessary, in case of staff sickness, essential pool maintenance or pool closure or any other unforeseen circumstances. There will be events at facilities we run our lessons out of and on those days, no class may be conducted. We support our athletes who are competing to own the podium. When a class is not conducted, it will not be counted as a class. Such circumstances are referred to as “force majeure.” In such a case, no refund will be issued. We shall give you as much notice as possible of any such cancellation. We shall not be liable for any losses of any kind incurred by the student as a result of such cancellation. We will cancel/refuse admission if you dictate terms on how we should conduct lessons for your child/children. Our Program Director/Coach has spent years learning how to write programs, how to enhance swimming skills, how to improve stroke technique and how to build an effective training environment. Unless a parent has the same skills, experience, knowledge and commitment to coaching, it is unlikely the parents’ opinions on technical matters are as valid as the coach's. Parents who try to force coaches to push their kids ahead to the next level of development before they are ready are not helping the child (or the coach) and we reserve the right to cancel their admission. Also, If, at any time during the class or class day, the pool is closed, we shall not be held responsible, as the facility is under the ownership of the city, and we have no control over its operation. The club reserves the right to change class schedules and times at a moment's notice at our downtown location pool in the event of activities in the facility or downtown core that impact parking, street traffic, or deck accessibility. This policy also applies to any other circumstances that may disrupt the smooth operation of our classes or affect the comfort and safety of our patrons. Please note that there may be no advance notice provided. 11.Privacy: All personal information of our students will be treated with respect for privacy and will not be shared with third parties unless we are forced to act otherwise according to the law or if a parent is acting on behalf of another parent. At times, our instructors may take photographs and/or videos at the swimming class venues, which may be used for marketing, promotional purposes online or educational purposes. By joining any of our swim programs, it is deemed that you have authorized Canyon Aqualife Swimming to publish photographs taken of you or on behalf of a minor, for use in print, online, video based marketing, and other publications in connection to the swimming program. You further acknowledge and agree that participation is voluntary and that no financial, rights of ownership, or royalties will be gained due to the publication or use of these said photos. You hereby declare that Canyon Aqualife Swimming, its employees and any third party involved has full use of these photos in the creation or publication of marketing materials and confirm that no liability for any claims by me or any third party in connection with the participation will occur on use, now or in the future. The content of all the pages of the website is for your general information and use only. It is subject to change without notice. Neither Canyon Aqualife Swimming nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. All trademarks reproduced on the website, which are not the property of, or licensed to, the operator is acknowledged on the website. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You may not create a link to this website from another website or document without Canyon Aqualife Swimming´s prior written consent. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Unauthorized use of this website or any content therein may give rise to a claim for damages against you and /or may be a criminal offense. 12.Valuables and Jewelry: Canyon Aqualife Swimming will not accept liability for the loss of or damage to any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons. All property left at any Canyon Aqualife Swimming venue whether it is in a changing room, on poolside, left in entrance halls or outside, is done so at your own risk. Canyon Aqualife Swimming cannot accept any responsibility for the loss or damage of any personal belongings. 13.Cancelling Membership: Cancellation of the membership is only possible with a written notice and a one-month notice period, which starts at the end of each station. During this period, your payment will continue. Please make sure you utilize this time frame to catch up with missed classes since they are not refundable. 14.Complaints: Canyon Aqualife Swimming is fully committed to delivering the highest standards of teaching, coaching. If you are not entirely satisfied with the service that Canyon Aqualife Swimming provides, we would like to hear about it. If we become aware of any problem while you are still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously and treated with the utmost professionalism. However, abusive or insulting language will not be tolerated at the time of bringing a complaint to the attention of any administrators or staff. 15. Membership Agreement: As a condition of membership in our club, members agree not to post any negative reviews, comments, or statements about the club, its staff, or its activities on any public platforms such as social media, review sites, or forums, during or after their membership. Any defamatory, false, or misleading statements will not be tolerated. By signing this agreement, you acknowledge and agree to this restriction. Violation of this clause may result in legal action, and any associated legal costs will be the responsibility of the individual in breach of this agreement. 16. Liability Waiver: As a participant or as the legal guardian of a participant in the program represented by this registration form, I agree to hold CAS and its officers and agents free and harmless from any claim or expense that may arise due to participation in this program. I hereby waive, release, and forever discharge CAS from all rights and claims for damages, injury, loss to person or property which may be sustained or occur during participation in CAS activities, whether or not damages or loss is due to negligence. I hereby acknowledge that my child(ren) is (are) physically fit and capable of participation in swim activities. I hereby give permission to seek and give appropriate medical attention in the event of accident, injury, or illness. I will be responsible for any and all costs 17. Adults: - All adult learners are required to wear appropriate swimwear specifically designed for swimming. Female adult learners must wear a one-piece swimsuit, with no exceptions. Adults who received a discount are not allowed to postpone their classes for personal reasons for more than two weeks. If an adult with a periodic discount fails to contact the club to schedule classes and does not attend for more than two weeks, their registration will be canceled, and their classes will be forfeited. The SwimAmerica swimwear and certificate clause is not applicable to adult learners. 18. Refunds and Payment Terms: No refunds, no exceptions. There will be no make-up classes if you do not inform us of any discount received on your fees. An invoice will be sent after the end of each station of 5 classes, which is due on receipt and must be paid before the start of the next station; otherwise, registration will be cancelled. By returning the filled registration form does not guarantee a spot. You are not registered until payment is received when an invoice is generated. We do not guarantee spots just because an invoice is sent. The onus is on you to pay immediately. We do not reserve spots until payment is received. If the invoice remains unpaid, it will immediately get cancelled if payment is received from another parent on the waiting list. It is first come, first served. 19.Governing Law Canadian law shall govern these terms and conditions and you agree that any disputes shall be resolved exclusively by the Canadian courts. 20..Acceptance of Our Program If you sign the registration form, you have deemed to have accepted our terms and conditions.